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Last updated: November 17, 2025
The 2Game Brazil store and website www.2game.com.br is operated by:
2Game Pro Ltda
CNPJ: 51.889.739/0001-37
Address: Al. Rio Negro, 1030, Cond. Stadium, Office 2304,
Alphaville Industrial and Business Center/Alphaville,
Barueri – SP, 06454-000, Brazil
Contact email: suporte@2game.com.br
Wholly owned subsidiary of:
2Game Digital Limited
SUITE C 15/FC RITZ PLAZA, 122 Austin Road,
Tsim Sha Tsui, Kowloon, Hong Kong
Company Registration Number: 3151193
Trade License Registration: 74028224
2Game Digital Limited acts as the corporate controller and infrastructure provider for the group, but it is not the seller of the products and services offered to Brazilian consumers and assumes no direct consumer liability. All sales, billing, customer support, and obligations related to the Services provided in Brazil are the sole responsibility of 2Game Pro Ltda.
By accessing the website, creating an account, browsing, adding items to your cart, completing a purchase, or using any functionality of 2Game Brasil (“Services”), you declare that:
You have read, understood, and agree to these Terms and Conditions of Use and Sale (“Terms”);
has the legal capacity to enter into contracts or is authorized by a legal guardian;
agrees to comply with all applicable laws and regulations.
These Terms should be read in conjunction with our Privacy Policy and our Shipping, Exchanges and Returns Policy.
“2Game Brasil” or “we” — 2Game Pro Ltda.
"User" or "you" — anyone who accesses the website or makes purchases.
"Digital Products" — digital keys, activation codes, licenses, DLCs, additional content, credits, subscriptions.
“Gift Cards” — prepaid digital cards or codes.
"Physical Products" — tangible items, such as clothing and accessories.
"Third-party platforms" — Steam, PlayStation, Xbox, EA, Ubisoft, Epic, etc.
4.1. To use certain features, it may be necessary to create an account with true, complete, and up-to-date information.
4.2. You are responsible for:
maintain the confidentiality of your login and password;
all activities performed on the account;
Report any misuse immediately.
4.3. It is prohibited:
Create an account using a fake identity;
Maintaining multiple accounts to circumvent limits;
Selling, assigning, or transferring the account without authorization.
5.1. We sell:
Digital Products
Gift Cards
Physical Products
5.2. Important notices (Nuuvem model):
Some items have region, language, or platform restrictions — please check before purchasing.
Digital products and gift cards are delivered exclusively to the user's account. We do not send keys via email.
Items in the cart do not reserve a price or stock.
Products may require specific hardware or software; it is the User's responsibility to verify requirements.
5.3. We strive for accuracy in the information, but variations may occur.
6.1. When finalizing an order, you make a purchase offer.
6.2. The contract is formed only after:
payment confirmation; and
Order confirmation by 2Game Brazil (via account or notification on the website).
6.3. We may refuse or cancel orders in the following cases:
suspected fraud;
obvious pricing error;
Data inconsistency;
violation of these Terms.
6.4. In case of cancellation after payment, we will refund the amounts in accordance with specific legislation and policy.
7.1. Prices are subject to change without notice.
7.2. Unless otherwise indicated, prices do not include third-party fees.
7.3. By providing payment details, you declare that you are authorized to use them.
7.4. Transactions may be subject to risk analysis, verification, or cancellation.
8.1. Digital Products and Gift Cards are delivered exclusively via a key/code displayed within the User's account at www.2game.com.br .
We never send keys via email under any circumstances.
8.2. Delivery is considered complete when the key/code is made available in the User's account order panel.
8.3. After the service is made available, the User is responsible for:
Store the code securely;
Don't share it;
Use it on the correct platform (Steam, Xbox, PSN, etc.).
8.4. 2Game Brasil is not responsible for:
Loss, disclosure, or misuse of the code after delivery;
Withdrawal to an incompatible account or region;
Bans or restrictions applied by Third-Party Platforms;
Changes made unilaterally by publishers.
8.5. Recommended anti-fraud warning:
2Game Brasil NEVER sends keys via email. If you receive an email containing a "key," ignore it—it's a scam.
All keys can only be accessed through your account.
9.1. Delivery to the address indicated at checkout.
9.2. Timelines are estimates and may vary.
9.3. The risk is transferred to the User after the registered delivery.
10.1. Our detailed policy is described in the Shipping, Exchanges and Returns Policy .
10.2. In general:
Digital products are non-refundable after the key has been viewed;
Physical products are subject to the rules of the Consumer Protection Code.
10.3. We may refuse refunds in cases of:
abuse;
misuse of the code;
fraud.
It is prohibited to use the Services for illegal activities, fraud, violation of rights, VPN region bypass, unauthorized resale, etc.
All content is protected by intellectual property rights.
We are not responsible for the operation or rules of Third-Party Platforms.
Services offered “as is,” with no guarantees beyond those required by law.
Where applicable, limited to the amount paid for the related product.
You agree to indemnify 2Game for any violations or misuse.
Governed by the Privacy Policy available on our website.
We may modify, suspend, remove products, or terminate accounts that violate these Terms.
Updates will be posted on the website. Continued use indicates agreement.
Governed by the laws of Brazil.
Chosen jurisdiction: Barueri – SP , except for the consumer's privileged jurisdiction.
2Game Pro Ltda – 2Game Brazil
support@2game.com.br
